> For the complete documentation index, see [llms.txt](https://faq.totlelab.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.totlelab.com/totle-faq/installation-and-updates/large-file-storage-full.md).

# Large File Storage Full?

<figure><img src="/files/nKZ95nzK0zvCmPuC6xRQ" alt=""><figcaption></figcaption></figure>

totle provides a set storage limit for large file attachments based on each plan. Keep in mind that this storage limit is **not a monthly limit**, but a **total storage capacity**.

You can free up storage in two ways:

1. Deleting files that have expired.
2. Manually deleting files before they expire.

Below, we will guide you through the steps to **delete files and free up space**.

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{% hint style="warning" %}
**Important:** Once a file is deleted, **the download link will no longer work**, even if you have the link saved. Be sure to **download any important files before deleting them**.
{% endhint %}

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### **For FREE/PER Plans:**

#### **A. Delete Files from the File Storage Folder**

<figure><img src="/files/jeszwhrpLbLgnDJKkKbt" alt=""><figcaption></figcaption></figure>

* Open Outlook > totle > Click on the “Filebox” icon.

<figure><img src="/files/Tbe4PyyjGcu8DHg12jvN" alt=""><figcaption></figcaption></figure>

* Select the files you no longer need and click “Delete.”

#### **B. Delete Files from My Page**

* Log in to [totle My Page](https://mypage.totlelab.com/login), then go to “File Box.”

<figure><img src="/files/lz2bHBbxR0Yhm9xuxRfF" alt=""><figcaption></figcaption></figure>

* Find the email that contains the large file you sent, then double-click it or click the "Details" button to view more information.

<figure><img src="/files/89449VPW1ctjH94k540f" alt=""><figcaption></figcaption></figure>

* Select the file you want to delete and click the “Delete File” button.

### **For BIZ/ENT Plans:**

#### A. Delete Files from the File Storage Folder

<figure><img src="/files/0BhwqxVTpniaugbUdaT6" alt=""><figcaption></figcaption></figure>

* Open Outlook > totle > Click on the “Filebox” folder.

<figure><img src="/files/IXg5A87olM9ECEYnGQJ4" alt=""><figcaption></figcaption></figure>

* Double-click the email containing the large file or click the “Details” button to view its contents.

<figure><img src="/files/isDwOvEyVLHsQumMtqPi" alt=""><figcaption></figcaption></figure>

* Select the file and click the “Delete File” button.

#### B. Delete Files from the Admin Page

* Access the admin site using the link provided in the license issuance email.
* Go to Admin Site > Left Menu > Large Attachments > Attached Files.

<figure><img src="/files/XbNehgPP0R46RCx4rfwE" alt=""><figcaption></figcaption></figure>

* Select the file you wish to delete and click the “Delete File” button.

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By following these steps, you can easily manage your storage and ensure you have space available for your large file attachments.

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