# Large File Storage Full?

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FQY7yqbdAwsiy9mxEZk6O%2Fimage.png?alt=media&#x26;token=bf5d269f-55dc-455c-a02a-0df2f69c9cc0" alt=""><figcaption></figcaption></figure>

totle provides a set storage limit for large file attachments based on each plan. Keep in mind that this storage limit is **not a monthly limit**, but a **total storage capacity**.

You can free up storage in two ways:

1. Deleting files that have expired.
2. Manually deleting files before they expire.

Below, we will guide you through the steps to **delete files and free up space**.

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{% hint style="warning" %}
**Important:** Once a file is deleted, **the download link will no longer work**, even if you have the link saved. Be sure to **download any important files before deleting them**.
{% endhint %}

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### **For FREE/PER Plans:**

#### **A. Delete Files from the File Storage Folder**

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FLVrLboo91TA5Bbsxt0qa%2Fimage.png?alt=media&#x26;token=4975eb23-218d-4bb8-9d84-25ece85e85e3" alt=""><figcaption></figcaption></figure>

* Open Outlook > totle > Click on the “Filebox” icon.

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FxO39Halt9SU5VFIOjDAj%2Fimage.png?alt=media&#x26;token=4009299a-85bd-4ea0-b213-0302b010c4ab" alt=""><figcaption></figcaption></figure>

* Select the files you no longer need and click “Delete.”

#### **B. Delete Files from My Page**

* Log in to [totle My Page](https://mypage.totlelab.com/login), then go to “File Box.”

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FAuCvIxj2qeI6HAlDOgJA%2Fimage.png?alt=media&#x26;token=82d3105a-54fe-49a4-adc5-6aa783c6ccf2" alt=""><figcaption></figcaption></figure>

* Find the email that contains the large file you sent, then double-click it or click the "Details" button to view more information.

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FwKS7jcuVNfF4DzocRuKM%2Fimage.png?alt=media&#x26;token=4db98107-340d-4f0f-83d2-0bd697a00b48" alt=""><figcaption></figcaption></figure>

* Select the file you want to delete and click the “Delete File” button.

### **For BIZ/ENT Plans:**

#### A. Delete Files from the File Storage Folder

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FBGihXSG8IDzlRwRBzFcW%2Fimage.png?alt=media&#x26;token=fb8f9c8a-1b1e-4b16-b58f-44aa2155f75c" alt=""><figcaption></figcaption></figure>

* Open Outlook > totle > Click on the “Filebox” folder.

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FLLtcZmrCcSiWVHY6e60h%2Fimage.png?alt=media&#x26;token=23ae8f5d-89ea-4089-ac1d-8ae731b8441f" alt=""><figcaption></figcaption></figure>

* Double-click the email containing the large file or click the “Details” button to view its contents.

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FHvaQHeIylx32i2OXVA9r%2Fimage.png?alt=media&#x26;token=425cfaa0-b8ce-4b2e-94fc-b2357bfc4b4d" alt=""><figcaption></figcaption></figure>

* Select the file and click the “Delete File” button.

#### B. Delete Files from the Admin Page

* Access the admin site using the link provided in the license issuance email.
* Go to Admin Site > Left Menu > Large Attachments > Attached Files.

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FI08tdpdQobwof8b43pMR%2Fimage.png?alt=media&#x26;token=883856f8-ed1f-4a12-82c0-6e25b500095f" alt=""><figcaption></figcaption></figure>

* Select the file you wish to delete and click the “Delete File” button.

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By following these steps, you can easily manage your storage and ensure you have space available for your large file attachments.

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