# Large File Storage Full?

<figure><img src="/files/nKZ95nzK0zvCmPuC6xRQ" alt=""><figcaption></figcaption></figure>

totle provides a set storage limit for large file attachments based on each plan. Keep in mind that this storage limit is **not a monthly limit**, but a **total storage capacity**.

You can free up storage in two ways:

1. Deleting files that have expired.
2. Manually deleting files before they expire.

Below, we will guide you through the steps to **delete files and free up space**.

&#x20;

{% hint style="warning" %}
**Important:** Once a file is deleted, **the download link will no longer work**, even if you have the link saved. Be sure to **download any important files before deleting them**.
{% endhint %}

&#x20;

### **For FREE/PER Plans:**

#### **A. Delete Files from the File Storage Folder**

<figure><img src="/files/jeszwhrpLbLgnDJKkKbt" alt=""><figcaption></figcaption></figure>

* Open Outlook > totle > Click on the “Filebox” icon.

<figure><img src="/files/Tbe4PyyjGcu8DHg12jvN" alt=""><figcaption></figcaption></figure>

* Select the files you no longer need and click “Delete.”

#### **B. Delete Files from My Page**

* Log in to [totle My Page](https://mypage.totlelab.com/login), then go to “File Box.”

<figure><img src="/files/lz2bHBbxR0Yhm9xuxRfF" alt=""><figcaption></figcaption></figure>

* Find the email that contains the large file you sent, then double-click it or click the "Details" button to view more information.

<figure><img src="/files/89449VPW1ctjH94k540f" alt=""><figcaption></figcaption></figure>

* Select the file you want to delete and click the “Delete File” button.

### **For BIZ/ENT Plans:**

#### A. Delete Files from the File Storage Folder

<figure><img src="/files/0BhwqxVTpniaugbUdaT6" alt=""><figcaption></figcaption></figure>

* Open Outlook > totle > Click on the “Filebox” folder.

<figure><img src="/files/IXg5A87olM9ECEYnGQJ4" alt=""><figcaption></figcaption></figure>

* Double-click the email containing the large file or click the “Details” button to view its contents.

<figure><img src="/files/isDwOvEyVLHsQumMtqPi" alt=""><figcaption></figcaption></figure>

* Select the file and click the “Delete File” button.

#### B. Delete Files from the Admin Page

* Access the admin site using the link provided in the license issuance email.
* Go to Admin Site > Left Menu > Large Attachments > Attached Files.

<figure><img src="/files/XbNehgPP0R46RCx4rfwE" alt=""><figcaption></figcaption></figure>

* Select the file you wish to delete and click the “Delete File” button.

&#x20;

By following these steps, you can easily manage your storage and ensure you have space available for your large file attachments.

&#x20;


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://faq.totlelab.com/totle-faq/installation-and-updates/large-file-storage-full.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.