# totle Issue Collector

1. Open the **Windows search bar**, search for "T**otle Issue Collector,**" and click on it.

<figure><img src="/files/jIs9bSzGQr4RDkDSTR9P" alt=""><figcaption><p>totle Issue Collector App - Search Bar</p></figcaption></figure>

2. When the **Totle Issue Collector window appears**, click the **"Start Collection"** button.

<figure><img src="/files/V77StlnscMhPaaPGWEep" alt="" width="438"><figcaption><p>totle Issue Collector - Start Collection</p></figcaption></figure>

3. Once the collection is complete, a notification will appear, and a folder with today's date will be created on your desktop

<div><figure><img src="/files/qSBsD9gnahSluYYDuQZ7" alt=""><figcaption><p>totle Log Collection Completed</p></figcaption></figure> <figure><img src="/files/AInV5ctGGVxzcm0shfxO" alt=""><figcaption><p>totle Error Log File</p></figcaption></figure></div>

4. When submitting a customer inquiry, please share this folder with us. It will greatly help us resolve the issue. Thank you.


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