> For the complete documentation index, see [llms.txt](https://faq.totlelab.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.totlelab.com/totle-faq/customer-support/totle-issue-collector.md).

# totle Issue Collector

1. Open the **Windows search bar**, search for "T**otle Issue Collector,**" and click on it.

<figure><img src="/files/jIs9bSzGQr4RDkDSTR9P" alt=""><figcaption><p>totle Issue Collector App - Search Bar</p></figcaption></figure>

2. When the **Totle Issue Collector window appears**, click the **"Start Collection"** button.

<figure><img src="/files/V77StlnscMhPaaPGWEep" alt="" width="438"><figcaption><p>totle Issue Collector - Start Collection</p></figcaption></figure>

3. Once the collection is complete, a notification will appear, and a folder with today's date will be created on your desktop

<div><figure><img src="/files/qSBsD9gnahSluYYDuQZ7" alt=""><figcaption><p>totle Log Collection Completed</p></figcaption></figure> <figure><img src="/files/AInV5ctGGVxzcm0shfxO" alt=""><figcaption><p>totle Error Log File</p></figcaption></figure></div>

4. When submitting a customer inquiry, please share this folder with us. It will greatly help us resolve the issue. Thank you.