# totle Issue Collector

1. Open the **Windows search bar**, search for "T**otle Issue Collector,**" and click on it.

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FSA620fKkPwh8HT0W5eru%2F2024-08-02%2016%2053%2029.png?alt=media&#x26;token=2c407b26-a19f-475f-9a18-fc3a9469fa05" alt=""><figcaption><p>totle Issue Collector App - Search Bar</p></figcaption></figure>

2. When the **Totle Issue Collector window appears**, click the **"Start Collection"** button.

<figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2Fh9ycKWW8KpSZZHLMFdDh%2F2024-08-02%2016%2055%2022.png?alt=media&#x26;token=bd50cf3d-2ff2-4a97-a07d-83de3af1c1fc" alt="" width="438"><figcaption><p>totle Issue Collector - Start Collection</p></figcaption></figure>

3. Once the collection is complete, a notification will appear, and a folder with today's date will be created on your desktop

<div><figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FMQrffxv8U83gZVdfp8qK%2F2024-08-02%2016%2056%2038.png?alt=media&#x26;token=f694e488-c076-45ed-906f-75ee5882d6a7" alt=""><figcaption><p>totle Log Collection Completed</p></figcaption></figure> <figure><img src="https://2943066021-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FacJ5a16wSoohMXj78Ze6%2Fuploads%2FgiO4vLB7uqFPtWxeMKZG%2F2024-08-02%2016%2057%2022.png?alt=media&#x26;token=7182e87a-a45c-414e-8904-1cf78c387abe" alt=""><figcaption><p>totle Error Log File</p></figcaption></figure></div>

4. When submitting a customer inquiry, please share this folder with us. It will greatly help us resolve the issue. Thank you.